This course is aligned to the Services Seta Business Administration Services SAQA Qualification 61595. Call Centre Training – will teach you how to Answer, Bridge, Clarify, Deal and End Calls – also how to deal with Angry Customers and give relevant product information – you will also learn about customer care –
how to pronounce and say words correctly and how to build up your English vocabulary,
together with telephone etiquette etc.
All the things you need to know to be a competent and effective call centre agent!
This has the following outcomes:
- Ability to operate effectively in the workplace using a number of Windows-based end-user applications
- Ability to receive visitors and screen calls
- Ability to communicate effectively with customers
- Familiarity with office routine procedures, filing and correspondence
Short Courses Fees
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